For every company, profitability is critical to growth and survival. Profits are necessary to enable companies to invest in the development of customers, products, people and markets. In our book "Customer Profit Hacking" we specifically look at company profitability as the sum of all profits and losses made on sales to individual customers. However, it is an often overlooked fact that customers are a source of revenues and profits as well as a source of costs and financial risks. Therefore, the Customer Profit Hacking method addresses two essential questions, which are: How can we more accurately determine to what extent each customer contributes to the bottom line of the company and (2) What is the right allocation of effort and resources to each customer?
Customer Profit Hacking (CPH) is a universal method developed for B2B companies to increase their return on customer investment in a sustainable manner. This original methodology logically links value creation, customer profitability, customer satisfaction and cooperation between departments, ultimately leading to better long-term results for all stakeholders.
Customer Profit Hacking, the book
The book "Customer Profit Hacking" is the result of many years of practical experiences. This book combines insights from various fields of expertise including customer relationship management, marketing, sales, finance, and credit management. This is the first book that combines existing business concepts from multiple disciplines and puts them in a logical order and in an integrated way. To get a first impression go to Book Summary
Download the first chapters for free!
You can buy the printed version of Customer Profit Hacking for US$ 24.95 (list price) on CreateSpace-Amazon
Or you can download the first chapters of the e-Book for free: DOWNLOAD
Or buy the eBook in full color for euro 19.95
Would you like to implement the Customer Profit Hacking method in your own organization, but don't know where to start? Get a head start and hire us to inspire and train your finance, sales, marketing and/or customer service team to become Customer Profit Hackers and boost your bottom line results.The authors of this book are seasoned professionals who have the skills to help you lead a multidisciplinary team to speed up the process of implementation. Please go to the PROPOSITION tab for more information.